At Broadlands, we provide high quality training, support and advice on a range of specialisms to support organisations to become sustainable, whether that’s in terms of well trained and creative people or processes that are proven to work for you.
We understand the pressures that a modern organisation faces, and we’ve done something about it. Our aim is to help you ‘become better’.
As an ILM Approved Centre, we can provide organisations and individual learners with accredited training and development opportunities to help them to grow and advance.
Who we are
Many of our consultants have worked for large blue chip companies, public sector bodies or not for profit organisations. They all have real hands-on experience of successful project delivery. Because we understand how businesses work, we can provide straightforward advice and assistance where and when it is needed. We do all of this in a timely and cost effective way, which our clients appreciate.
At Broadlands, we set out to create a company that provides high quality support and advice. Wherever possible, we keep things simple and try to avoid lots of jargon and buzz words. We believe that our clients appreciate our approach and come to us as a result. We use good people who have the right experience and who are proven to deliver results.
ILM Approved Centre
All of our events can be accredited through the UK ILM – a City & Guilds Group business – and are delivered on either an Open Course basis or are tailored to meet your needs through in-company events.
As an ILM Centre, we can provide organisations and individual learners with accredited training and development opportunities to help them advance.
Our people are accomplished trainers, coaches and development specialists with experience of business and managing organisations of all sizes. They’re used to fusing best practice and innovative solutions to benefit individuals, teams and organisations….then being there if needed to ensure a lasting, positive effect. Through our ongoing work with the ILM, we have courses suitable for people at all levels and capabilities. We can deliver a wide range of accredited ILM programmes (from Level 2 – supervisor/team leader, to Level 5 – Middle Manager) right across the world.
The ILM is Europe’s leading management organisation. ILM partners with more than 90,000 individuals and organisations each year to help them fulfil their potential and achieve success through its wide range of flexible leadership and management development solutions.
From industry-leading qualifications and membership services to specialist learning resources, all ILM products and services are built on in-depth research and benchmarked against best practice standards. Supporting a fast-growing community of over 30,000 practising leaders and managers, ILM’s membership services are designed to provide ongoing continuing professional development throughout every stage of a manager’s career.
Backed by an in depth programme of thought leadership research, ILM operates internationally, improving leadership and management skills, knowledge and outputs across all sectors, from financial services to the armed forces.
Let us know if you’d like to chat to one of our consultants about a project, opportunity or current challenge
Broadlands Consulting Ltd
New Media House
Who we are
For the purposes of the General Data Protection Regulation (Regulation (EU) 2016/679) (GDPR), Broadlands Consulting Limited is the ‘controller’ of learner personal data, in connection with our work as an Approved Centre for the ILM. We are a UK limited company under number 05742257. Our registered address is New Media House, Davidson Road, Lichfield, Staffordshire, WS14 9DZ. If you have any queries about this Policy, the way in which we process personal data, or about exercising any of your rights, you may contact our Privacy Representative by sending an email to email@example.com
What personal data we collect
We collect your name, email address, gender, and date of birth in those instances where you ask us to register you with the ILM for an accredited training programme. In exceptional circumstances, we may be provided with sensitive personal data, such as information about your health, to enable us to process requests for reasonable adjustments. Such information will only be passed onto the ILM if you have given your explicit consent. The ILM will assign a unique learner number to each learner at the point of learner enrolment, which they will then use in relation to your learning, assessment, and certification.
How we may use your personal data
We may use your personal data where this is necessary to pursue our legitimate interests as a provider of training and assessment, including to:
- provide you with products and/or services for which you have registered;
- undertake administration in relation to products and/or services for which you have registered;
- provide you with a certificate, credential or other record of learning;
- contact you directly in relation to our quality assurance processes, investigations, appeals, or complaints;
- request the ILM to provide reasonable adjustments in relation to your learning or assessment, where requested.
We may also process your personal data if required by law, including to respond to requests by government or law enforcement authorities, or for the prevention of crime or fraud.
How we may share your personal data
We do not sell, lease or provide your personal data to any other third party. We will only share your personal data with:
- ILM in the case of an accredited programme
- legal and other professional advisers, consultants, and professional experts in the event of a complaint or appeal
- law enforcement or other authorities if required by applicable law
How long we keep your personal data
We will retain personal data relating to your learning, assessment, and certification to enable us to provide information about your learning or to request a replacement certificate. We will retain personal data relating to our quality assurance processes, appeals, or investigations for a period of 7 years to ensure we are able to comply with any contractual, legal, audit and other regulatory requirements, or any orders from competent courts or authorities.
How we store and protect your personal data
We take reasonable steps to protect your personal data from loss or destruction. We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
Under the GDPR, you have various rights with respect to our use of your personal data:
- Right to Access:
You have the right to request a copy of the personal data that we hold about you by contacting us at the email given below. Please include with your request information that will enable us to verify your identity. We will respond within 1 month of the request. Please note that there are exceptions to this right. We may be unable to make all information available to you if, for example, making the information available to you would reveal personal data about another person, if we are legally prevented from disclosing such information, or if there is no basis for your request, or if it is excessive
- Right to rectification:
We aim to keep your personal data accurate and complete. We encourage you to contact us using the contact details provided below to let us know if any of your personal data is not accurate or if it changes, so that we can keep your personal data up-to-date
- Right to erasure:
You have the right to request the deletion of your personal data where, for example, the personal data are no longer necessary for the purposes for which they were collected, where you withdraw your consent to processing, where there is no overriding legitimate interest for us to continue to process your personal data, or your personal data has been unlawfully processed. If you would like to request that your personal data is erased, please contact us using the contact details provided below.
- Right to object:
In certain circumstances, you have the right to object to the processing of your personal data where, for example, your personal data is being processed on the basis of legitimate interests and there is no overriding legitimate interest for us to continue to process your personal data. If you would like to object to the processing of your personal data, please contact us using the contact details provided below.
- Right to restrict processing:
In certain circumstances, you have the right to request that we restrict the further processing of your personal data. This right arises where, for example, you have queried the accuracy of the personal data we hold about you and we are verifying the information, you have objected to processing based on legitimate interests and we are considering whether there are any overriding legitimate interests, or the processing is unlawful, and you elect that processing is restricted rather than deleted. Please contact us using the contact details provided below.
- Right to data portability:
In certain circumstances, you have the right to request that some of your personal data is provided to you, or to another data controller, in a commonly used, machine-readable format. This right arises where you have provided your personal data to us, the processing is based on consent or the performance of a contract, and processing is carried out by automated means. If you would like to make such request, please contact us using the contact details provided below.
Please note that the GDPR sets out exceptions to these rights. If we are unable to comply with your request due to an exception we will explain this to you in our response.
If you have any queries about this Policy, the way in which Broadlands Consulting Limited processes personal data, or about exercising any of your rights, you can contact our Privacy Representative by sending an email to firstname.lastname@example.org
If you believe that your data protection rights may have been breached, and we have been unable to resolve your concern, you may lodge a complaint with the applicable supervisory authority or to seek a remedy through the courts. Please visit https://ico.org.uk/concerns/ for more information on how to report a concern to the UK Information Commissioner’s Office.
Changes to our Policy
Any changes we may make to our Policy in the future will be posted on this page. Please check back here to see any updates or changes to our Policy.
Terms & Conditions
By accessing and using the Broadlands website (“the website”), users acknowledge and undertake to comply with these terms and conditions. In these terms and conditions, “we”, “us” or “Broadlands” means Broadlands Consulting Ltd.
Access to the website and content
We will endeavour to allow uninterrupted access to the website, but access to the website may be suspended, restricted or terminated at any time. We reserve the right to change, modify, substitute or remove without notice any information on the website from time to time. We assume no responsibility for the contents of any other websites to which the website has links.
The copyright in the material contained in the website, together with the website design, text and graphics, and their selection and arrangement, and all software compilations, underlying source code and software (including applets) belongs to Broadlands or the providers of such information. All rights are reserved. None of this material may be reproduced or redistributed without our written permission. You may, however, download or print a single copy for your own non-commercial off-line viewing. You shall retain ownership of all copyright in data you submit to the website. You grant us a world-wide exclusive, royalty-free, non-terminable licence to use, copy, distribute, publish and transmit such data in any manner.
Exclusions of liability
We use reasonable endeavours to ensure that the data on the website is accurate and to correct any errors or omissions as soon as practicable after being notified of them. We do not monitor, verify or endorse information submitted by third parties for posting on the website and you should be aware that such information may be inaccurate, incomplete or out of date. To the extent permitted by applicable law, we disclaim all warranties and representations (whether express or implied) as to the accuracy of any information contained on the website. We do not guarantee that the website will be fault free and do not accept liability for any errors or omissions.
Due to the nature of electronic transmission of data over the internet, any liability we may have for any losses or claims arising from an inability to access the website, or from any use of the website or reliance on the data transmitted using the website, is excluded to the fullest extent permissible by law. In no event shall we be liable for any indirect loss, consequential loss, loss of profit, data, revenue, business opportunity, anticipated savings, goodwill or reputation whether in contract, tort or otherwise arising out of or in connection with this agreement or use of the website save where such liability cannot be excluded by law.
We do not give any warranty that the website is free from viruses or anything else which may have a harmful effect on any technology.
If any provision of these terms and conditions is held to be unlawful, invalid or unenforceable, that provision shall be deemed severed and the validity and enforceability of the remaining provisions of these terms and conditions shall not be affected. We may modify these terms and conditions at any time by publishing the modified terms and conditions on the website. Any modifications shall take effect three days after posting on the website.
These terms and conditions shall be governed by and construed in accordance with English law. Any disputes shall be subject to the exclusive jurisdiction of the English courts, to which both parties submit.